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The IT budget is a real issue for any company. Each year brings its share of innovations, changes and adaptation requirements according to the development of the clientele... This is particularly true for small and medium-sized companies. Often, when they encounter a problem, they have to call on an external service, the responsiveness of which is not guaranteed, and the price of which can be very high.
IKOULA offers a fixed monthly fee for the remote management of your IT platforms. This lets you anticipate and better control your budget and better plan the scope of your future investments.
We maximise the automation of repetitive and monitoring tasks to free up our IT engineers' resources for complex tasks. This automation ensures that IKOULA IT Managed Services specialists are available to carry out high value-added work while conventional maintenance work is carried out in the background. We focus on our relationship with you, the customer, to provide you with a service that is tailored to your needs.
We can provide a proactive service because of our specialists' availability. We carry out monthly audits of each platform or server, which allows us to analyse logs and trends in the use of resources. This means we can anticipate and act proactively on potential increase requirements.
A regular external service provider is reactive because they only intervene if you call them to solve a problem.
IKOULA differentiates itself by its ability to anticipate your needs and even possible failures. This allows us to provide solutions before your activity is impacted. Our proactivity is the most significant advantage for our customers and is made possible by flat-rate fees and automation.
In concrete terms, our services include day-to-day support for our customers in managing their IT infrastructure and ensuring its supervision and monitoring. Whether it's helping you adapt your tools to your ever-changing needs, monitoring the smooth running of all processes or intervening in an emergency to repair a fault or replace equipment, IKOULA does it all. Our aim is to simplify your work by taking over your IT management tasks and, above all, by identifying potential faults in good time.
As the needs of each company are different and specific according to their size and sector of activity, we have divided our offer into four levels:
In addition to 50 GB of backup included, the SILVER offer guarantees proactive intervention in "best effort" mode after detection of an anomaly, as well as hardware replacement within 12 hours. In addition, our on-site services are guaranteed 24 hours a day, 7 days a week.
But the primary advantages are regular monitoring, a monthly hardware and security audit with e-mail reporting, and contact with your dedicated sales engineer if you have any questions.
With the GOLD offer, intervention procedures can be customised. These are also greatly accelerated as we guarantee a response and intervention within 4 hours by e-mail and within 15 minutes by telephone. The proactivity time is also shortened with intervention within 1 hour if it is we who detect the problem.
Customisation also extends to the monitoring procedures, and the customer is involved in creating the specifications.
In addition to data restoration, this package includes 100 GB of backup space.
The PLATINUM offer includes access to your own dedicated technical expert and 24/7 interventions. Everything is included, and all services are customisable. In addition, PLATINUM customers benefit from our total proactivity as we always offer solutions to develop your infrastructure according to your needs.
To provide you with a better service, we offer a bonus-malus system. What does that mean?
From the GOLD offer onwards, IKOULA, as a quality Managed Services Provider sanctions itself in the event of a delay! If an availability guarantee is not met, the customer saves 5% on the monthly bill, with a cap of 20%.
For our PLATINUM customers, this system extends to response times and the timeliness of monthly reports.